At Specimen, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging with all tags intact.
- Items that are damaged, used, or altered will not be accepted for return.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Perishable goods
- Customised or personalised products
- Items marked as “Final Sale”
How to Initiate a Return
- Contact us through our store's contact page within 7 days of receiving your order.
- Provide your order number and reason for return along with photos of the item (if damaged or defective).
- Our team will review your request and respond within 2 business days.
- Once approved, we will arrange a pickup or provide return shipping instructions.
Refunds
- Refunds will be processed within 5–7 business days after we receive and inspect the returned item.
- Refunds will be credited to your original payment method (UPI, credit/debit card, net banking, etc.).
- Shipping charges are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
We offer exchanges for defective, damaged, or incorrect items. If you wish to exchange a product for a different size or variant, please contact us and we will do our best to accommodate your request, subject to availability.
Cancellations
Orders can be cancelled within 24 hours of placement. Once an order has been dispatched, it cannot be cancelled. Please contact us immediately if you wish to cancel.
Contact Us
For any return or refund queries, please reach out to us via our contact page. We aim to resolve all issues promptly and fairly.